cancellation & refund
Our main objective at Design UPSPACES is to make sure that every order is completed successfully. However, because we depend on a number of parties, such as manufacturers, suppliers of raw materials, and suppliers of accessories, there can be times when we have to adjust our material and price options. We have an obligation to our consumers to act fairly and transparently in these situations, granting them the option to cancel their orders if necessary. In all other cases, we would prefer the Customer to refer to the table that is supplied below:
Project Cancellation Time
If the first design discussion or site measurement has taken place, or if 48 hours have passed after the order booking date.
Project Phase
Design Phase
Cancellation Policy
100% of the order booking fee (INR 25,000 or 5% of the order value, whichever is higher) will be refunded which, in a span of 25–30 working/business days, will be credited to the account of the relevant individual.
If the first design discussion or site measurement has taken place, or if 48 hours have passed after the order booking date.
Design Phase
No Reimbursement
Following the 45% Second Installment payment
Production Phase
No reimbursement.
By the terms of the Works Contract, the client will not be eligible for a refund and will be required to pay Spaceller the remaining 50% of the project’s Order Value.
Note:
1. Order Booking Amount: At the order booking stage, the customer must pay 5% of the order value or INR 25,000, whichever is more.
2. Design Stage: This stage begins before the customer paying the second installment (45% of the order value), which ends after the customer pays the first installment (5% of the order value or INR 25,000, whichever is larger).
3. Production Stage: The customer must successfully pay the second installment, or 45% of the order amount, to initiate this stage. The orders are pushed for manufacturing at this point.
4. First Design Discussion: On this date, Design UPSPACES representatives and the customer will have their first offline and online design discussion.
5. Place Measurement: The date that Design UPSPACES representatives visit the customer location to measure or mask is referred to as the “Site Measurement.”
6. Order Value: This is the entire amount that the customer will pay Design UPSPACES for their project, as agreed upon after the quote is confirmed. All applicable taxes and discounts are included in this amount.
Regardless of the method and account from which Design UPSPACES originally received the payment, refunds in accordance with the aforementioned cancellation policy will only be handled to the customer’s bank account.