Who We Are:
Design UPSPACES is a brand owned and operated by Radiant Group Pvt Ltd, which is incorporated under the Companies Act of 1956. Its registered office is at #2250, 1st Floor 15th Cross 1st Sector HSR, Bengaluru 560102 (“Design UPSPACES”). Design UPSPACES offers interior services via its website (referred to as “Website” or “Site”), www.designupspaces.com, mobile application (“App”), and other electronic devices. Design UPSPACES is dedicated to safeguarding your data and information while delivering outstanding service to all customers and users of the Website & App. This Privacy Policy (“Policy”) has been prepared to inform you of the privacy principles that govern your use of and access to this Website and App.
Unless limited by applicable law, you assent to the use and exposure of all your particular information collected by Design UPSPACES via the Website/ App as described in this Policy.
As recommended, this Policy should be read in its entirety. Piercing the services provided by designupspaces.com constitutes your agreement to the collection and use of your data by Design UPSPACES.com and certain authorized third-party service providers, as outlined in this Policy. When you access our website/app, use our services, or sign up with us, you agree to the Privacy Policy. This agreement constitutes an electronic record and contract under the Information Technology Act of 2000 and its amendments. It does not require any physical, electronic, or digital signature and is legally binding between you and Design UPSPACES.
Additionally, by providing your details to us, you consent to receiving emails that include newsletters, campaign updates, promotions, and information related to our services.
Consent
When you access our platform (Website, App, WhatsApp, or any other means), you agree to and give permission for Design UPSPACES, along with our partner organizations and associated third parties, to utilize your personal information in order to reach out to you via email, phone, or other methods.
This is to make sure you know about all the services and offers available from Design UPSPACES. Moreover, you explicitly consent to being contacted to offer any additional products or services provided by third parties linked to Design UPSPACES through methods that include but are not limited to, telephone calls, SMS (short messaging service), email, Rich Communication Services (RCS), WhatsApp, or any other messaging service/mobile application, as well as any other physical, electronic, or digital means/method. This shall apply unless revoked according to the provisions of this Policy.
If you do not consent to being bound by this Policy, you are prohibited from accessing and using the Website and App.
We reserve the right to update the Privacy Policy periodically to accommodate different legal, business, and customer needs. We will notify the users as necessary and promptly.
What is covered in this Policy?
This Policy outlines how Design UPSPACES handles personal information that it collects, receives, uses, stores, shares, and protects, including data related to your previous use of the Website/App products and services.
Upon signing up for our service, we will need your personally identifiable information, such as your name, address, email address, or phone number. Additionally, we will require other details that are not publicly accessible and are essential for registration and for you to receive services from us.
Design UPSPACES bears no responsibility for any actions taken or committed by individuals who are not its direct employees. Moreover, some companies affiliated with Designupspaces.com have their privacy statements, accessible by clicking on their respective links.
The design of UPSPACES adheres to a standard process involving log files. Log files can contain various types of data, such as Internet Protocol (IP) addresses, Browser Type, Internet Service Provider (ISP), Date and Time Stamp, Referring/Exit Pages, and Number of Clicks.
Privacy – Our Commitment
Design UPSPACES takes its commitment to safeguarding your privacy very seriously. We want you to feel assured about us, use our services without hesitation, and refer us to your friends and family.
We guarantee that we will not rent or sell your personal information to third parties (except as stated in this Policy) without your consent. For routine operations, however, we will share your data with our partners who will help and enable the provision of our services. It is essential to us that you feel comfortable, confident, and trusting.
Which data is gathered from you?
Profile Information
Design UPSPACES gathers the details you provided during registration (such as your email address, name, password, phone number, address, and some profile information and interests) along with information we acquire about you through your use of our service and visits to our Site/App. We gather data on the transactions you carry out, which encompasses payment specifics and the kinds of cards utilized. We will not gather or retain information associated with your credit cards, including the card number, expiration date, and CVV.
We may gather further information related to your involvement in any promotions or offers we advertise, as well as information you provide when giving us feedback or filling out profile forms. We monitor customer traffic patterns and Site/App usage, allowing us to enhance the service we provide. We will gather only the information that is necessary and relevant for us to provide you with the services offered on the Site/App
At any moment, you can end your account. However, even after your account has been deleted or terminated, we may keep your information archived on our servers.
Anonymous Information
Along with the details you explicitly provide while using the Site/App, we will automatically gather certain anonymous information in standard usage logs via our web server. This includes computer-identification data obtained from “cookies” sent to your browser from:
a. A web server cookie saved on your hard drive.
b. An IP address allocated to the computer you are using.
c. The domain server via which you access our service.
d. The kind of computer you’re using.
e. The kind of web browser you’re using.
Who collects the information?
As a voluntary part of the registration process, Design UPSPACES collects personal information about you. Personal information can also be gathered through various contests, online events, and surveys.
When you visit our Site/App, we gather anonymous data such as traffic and hardware information.
Our partners and advertisers may gather their own anonymous data via their cookies, and we bear no responsibility for this.
Design UPSPACES recognizes how crucial it is to safeguard children’s privacy, particularly in the online context. Our policy is to never knowingly collect or keep information about individuals under 18 years of age. Please make sure you are 18 years old or older to use/access the Site/App.
Use of Information
Your personal information is utilized to facilitate the processing of your registration, handle any orders you may place for products or services shown on the Website/App, enhance the services we provide to you, reach out to you via telephone, facsimile, and email when necessary, inform you about products and services that might interest you, and invite you to participate in or respond to online events hosted by Design UPSPACES.
Further, the relevant information is used by Design UPSPACES to (i) provide you with updates of your account; (ii) to communicate with you on any matter relating to the conduct of your account; and (iii) to communicate the details of any orders/processing of any orders placed by you relating to products displayed on the Website.
Moreover, Design UPSPACES utilizes the pertinent information to (i) offer your account updates; (ii) to contact you about anything concerning how you manage your account; and (iii) to convey specifics of any orders you have made regarding products shown on the Website / handling of such orders.
Design UPSPACES may utilize aggregate information and statistics to monitor usage of the Website/App, assisting in the development of the Website/App as well as our products and services. This Aggregate information may be shared with third parties. These statistics will exclude any information that can identify a specific customer.
Design UPSPACES can hold contests and surveys, and the data gathered from these activities may be utilized to enhance your overall customer experience. Only aggregated data will be shared with third parties.
[In this Policy, the term “Aggregate information” refers to data about users that has been organized into groups, thereby preventing it from reflecting or referencing any individual user. Such information does not serve to identify you individually.]
The Website/App may transfer personal data to other brands/sites of Design UPSPACES when necessary to fulfil the purpose for which you provided the information. When you submit data on this Website/App, you are giving your explicit consent for the transmission of data collected on the Website/App and for its storage or processing. We will take all reasonable measures to ensure that your data is handled securely and in line with this Policy.
We utilize anonymous information such as traffic and other data to help us identify access privileges to our Site/App, monitor your involvement in events, deliver improved content and advertisements, assist in diagnosing issues with our Site/App, and for the purposes outlined in the Policy
It might also be necessary for us to handle personal data about you in order to satisfy our internal administration needs and for tasks like resolving disputes.
Sharing and Disclosing of Information
Profile Information
Your personal information is not rented, sold, or shared with third parties, except in the following cases:
• When you give us permission,
• When it’s necessary to provide products and services you requested,
• When it’s necessary to help investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to the safety or security of individuals or organizations, or violations of Design UPSPACES terms and conditions, or to defend against legal claims/proceedings.
• Unless special circumstances occur as detailed below –
- To reply to subpoenas, court orders, judicial proceedings, or any other legal actions;
- To implement the stipulations of the Terms of Use, Terms and Conditions, or this Policy;
- To reply to assertions that any image, text, or other content infringes upon the rights of third parties; or
- To safeguard the rights, assets, or individual safety of Design UPSPACES, its users, or the broader community.
To provide the necessary service on our behalf, we furnish certain required personal and contact details to our subsidiaries, affiliated companies, or other trusted business partners. It is necessary for these parties to consent to processing this information according to our directives and in line with this Policy, as well as any other suitable confidentiality and security measures.
In case Design UPSPACES engage in a merger, acquisition, or any sale of part or all of its assets, we will notify you via email before the transfer of personal information that could be governed by a different privacy policy.
We might disclose certain elements of Aggregate Information to third parties.
Third-Party Links
The Design UPSPACES may contain links to third parties, and this Privacy Policy is not applicable to other advertisers or platforms that may have links on our Website/App. The privacy policies of these third-party sites are separate and independent.
Consequently, we bear no responsibility or liability for the content and activities of these connected sites.
Therefore, we recommend that you review the privacy policies of these third-party advertising servers for more comprehensive information.
This may involve their methods and directives on how to choose out of specific options.
Security Information
We implement suitable security measures to guard against unauthorized access to, or unauthorized modification, disclosure, or destruction of data. This encompasses internal assessments of our methods for collecting, storing, and processing data, as well as our security practices. It also includes physical security measures to protect against unauthorized access to systems that house personal data.Only Design UPSPACES employees, contractors, and agents who need to know personal information in order to operate, develop, or improve our services have access to it. Confidentiality obligations bind these individuals, and failure to fulfill these obligations may result in disciplinary action, including termination and criminal prosecution.
While we strive to protect the confidentiality of your personally identifiable information, it is impossible to guarantee absolute security for transmissions made over the Internet.
Your use of this Site/App constitutes your agreement that we will not be liable for any disclosure of your information resulting from transmission errors or unauthorized actions by third parties.
You also agree that you are exclusively responsible and liable for any costs, expenses, damages, fees, etc. that Design UPSPACES may incur or suffer as a result of any personal information or other materials you post, upload, submit, or otherwise make available on the Website/App, including areas accessible to the public.
We are unable to protect or control personal information that you share in public sections of the Website/App. Should you reveal your personal data in public spaces, it can be gathered and utilized by third parties, without either of us being aware.
It is important to realize that by showing your information or photos on the Website/App and online with the aim of sharing them with friends, family, acquaintances, clients, business partners, and others who you intended to see the photos, you are giving up certain conventional privacy rights. This means that anyone with internet access can potentially view your information/photos. If you want to maintain these traditional privacy rights, do not share your information/photos.
An error-free performance under this Privacy Policy is not guaranteed by us. Even with reasonable attempts, we might not always foresee, intercept, evade, or lessen the impact of an unintended privacy issue. In this regard, we are open to your comments on any privacy issues you might have, as well as suggestions for enhancing this Privacy Policy. We will make reasonable efforts to adhere to this Privacy Policy and will take swift corrective measures upon discovering any noncompliance with it.
This Platform, its servers, and emails sent by us or on our behalf may contain viruses or malware; we do not guarantee that they are free of such threats. We are not liable for any damages of any kind resulting from the use of this Platform, including but not limited to compensatory, direct, indirect, incidental, punitive, special, and consequential damages, loss of data, goodwill, business opportunities, income or profit loss, property damage or loss, and third-party claims.
We do not make any claims, promises, or guarantees regarding the accuracy, completeness, or adequacy of the content available on the Website/App and explicitly deny liability for any errors or omissions in that content. No warranty of any kind, whether implied, expressed, or statutory, including but not limited to warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose, and freedom from computer viruses, is provided regarding the contents available through the Website/App or its links to other internet resources accessible through the Website/App.
Policy Compliance
Design UPSACES conducts regular reviews of its adherence to this Policy. If you have any questions or concerns about this Policy or how Design UPSPACES handles personal information, please don’t hesitate to reach out to us through this Website or by emailing hello@designupspaces.com.
Design UPSPACES has a policy of reaching out to users who complain at this address about their concerns. We will work together with the relevant regulatory authorities to address any complaints about personal data transfer that cannot be resolved between Design UPSPACES and an individual.
Governing Law & Jurisdiction
All disputes, controversies, or claims that are directly or indirectly caused by, arising from, or related to this Policy will be governed by Indian law and will be exclusively referred to confidential, mandatory, and binding courts located in Bengaluru, India. With the above being said, you consent to submit to the exclusive jurisdiction of the Courts located in Bengaluru, India.
Your Choices
When you submit your information, you agree to its use as described in this Policy. Your opinions on this Website/App and the Policy are welcome. However, it is completely up to you whether or not you submit personally identifiable information. To browse our Site/App, you do not need to register with us. Be aware that some of our services are available only to visitors who sign up.
You can access and correct your personal information at any time by going to the My Account section of the Site/App.
How Can You Opt-Out of Receiving Our Promotional E-Mails?
Your interests can be changed at any time, and you can choose to opt in or out of marketing, promotional, or newsletter mailings as you wish. At any time, you can update your information and modify your account settings.
Should we intend to utilize your personally identifiable information for commercial purposes, we will inform you at the point of collection and provide you with an option to opt out of such use.
Withdrawal of Consent and Permission
You can at any time withdraw your consent to submit any or all Personal Information, or refuse to grant any permissions on the Website/App as described above. Should you opt to do so, your access to the Website and App may be restricted, or we may not be able to offer you our services. To revoke your consent, send an email to hello@designupspaces.com.
Your Rights Qua Personal Information
You can access your Personal Information through your user account with Design UPSPACES. You can also directly correct or delete your personal information (except for some mandatory fields) from your user account. If you lack a user account of this type, then you should send an email to hello@designupspaces.com
Contact Us
If you have further inquiries or need more details regarding our Privacy Policy or this Website/App and services, feel free to reach out via email at hello@designupspaces.com.
Grievance Officer
If you have a complaint about our Privacy Policy, please contact our Grievance Redressal Officer using the information provided below:
- Name: Ms. Mandara Saini
- Designation: Head of Customer Experience
- E-mail: mandara.s@designupspaces.com
- Time: Mon-Sat (9.30 – 18.00)